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Ford - MyFord Touch

Date Filed: July 15, 2013
Court: U.S. District Court, Central California
Type of Case: Consumer Protection
Status: Active
Company Name: Ford Motor Company

Hagens Berman represents owners of Ford vehicles equipped with MyFord Touch, an in-car communication and entertainment package, who claim that the system is flawed, putting drivers at risk of an accident while causing economic hardship for owners.  

According to the consolidated complaint, filed Nov. 12, 2013, Ford aggressively promotes MyFord Touch powered by the SYNC operating system as a revolutionary technology that enhances the safety, comfort and convenience of Ford vehicles. But according to the experiences of a large percentage of Ford owners, the system has fallen far short, beset by widespread problems, including complete, spontaneous system shutdowns posing safety risks to drivers, the suit contends.

The complaint cites internal Ford documents that purportedly show that 500 of every 1,000 vehicles have issues involving MyFord Touch due to software bugs, and failures of the software process and architecture.  Owners report that Ford has been unable to fix the problem, even after repeated visits.

Filed as a national class-action, the suit asks the court to order a product recall of the MyFord Touch and SYNC systems, provide owners with compensation for the failed system, and to enjoin Ford from marketing the flawed system. 

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