An investigation has revealed that Apple has violated consumer laws, illegally charging customers premium prices for what they believed to be new replacement devices under its AppleCare/AppleCare+ programs. If you have an iPhone or iPad, and AppleCare or AppleCare+, and made a claim for a new device, you likely did not receive what Apple promised. Your device replacement may have been made with inferior, refurbished or used parts, and you may be entitled to your money back.
ABOUT THE FRAUD
When Apple sells iPhones, iPads and iPhones to the general public, it also offers protection plans known as AppleCare and AppleCare+ under which, if a consumer’s device breaks, Apple promises to provide the consumer with a device “equivalent to new in performance and reliability.” The Apple Plans purport to provide consumers with new devices, when in fact Apple sends consumers devices made of refurbished parts, failing to uphold its promise of iPhone, iPad and iPhone replacements that are equivalent to new in performance and reliability.
YOUR CONSUMER RIGHTS
The lawsuit seeks reimbursement and restitution for consumers. Hagens Berman believes that those who paid premium prices for Apple's AppleCare plans (up to $129) and additional cost for device replacement (upwards of $99) should have received the new devices that Apple promised, not refurbished products passed off as adequate replacements.
TOP CONSUMER RIGHTS FIRM
Hagens Berman is one of the most successful consumer litigation law firms in the U.S. and has achieved more than $320 billion in settlements for consumers in lawsuits against food corporations, automakers, big banks and others. Hagens Berman recently won a class-action lawsuit against Apple for forcing consumers to pay artificially high prices for e-books, winning $400 million for purchasers in a case that went before the Supreme Court. Your claim will be handled by attorneys experienced in consumer rights law.
NO COST TO YOU
There is no cost or fee whatsoever involved in joining this case. In the event Hagens Berman or any other firm obtains a settlement that provides benefits to class members, the court will decide a reasonable fee to be awarded to the class' legal team. In no case will any class member ever be asked to pay any out-of-pocket sum.
CASE TIMELINE
U.S. District Judge William H. Orrick granted preliminary approval to a $95 million class-action settlement resolving consumer claims that Apple failed to honor its AppleCare warranties. Attorneys for the class estimate the settlement will cover between 3.5 and 4 million refurbished Apple devices.
Notices of the settlement will be emailed to class members starting Jan. 3, 2022. The final approval hearing is set for Apr. 27, 2022.
Full settlement details and deadlines can be found at replacementdevicelawsuit.com, including information regarding how to make a claim if you believe you are part of the class. Class members will also receive this information via emailed notice.
