Ford MyFord Touch

DEFENDANT NAME: Ford Motor Company
STOCK SYMBOL: NYSE: F
CASE NUMBER: 13-cv-03072-EMC
CASE NAME:
COURT: U.S. District Court for the Northern District of California
STATUS: Active
CLASS PERIOD:
LEAD PLAINTIFF DEADLINE:
DATE FILED: 07/15/13
COURT LOCATION:

On Feb. 14, 2018, Judge Edward M. Chen overseeing the MyFord Touch case in California federal court issued an opinion that upholds the majority of the claims our firm is bringing on behalf of owners against Ford. We’re pleased with the ruling, as the majority of Ford’s arguments were rejected, and the case remains intact.

Because Ford continues to choose to fight claims brought by Ford owners rather than take responsibility, we will take this case to jury trial to bring to light what Ford’s own engineers called ‘lipstick on a pig’ – the dysfunctional and dangerous MyFord Touch system. Ford sold hundreds of thousands of cars over the span of several years with the defective MyFord Touch installed, and it’s time for Ford to be held accountable for this botched infotainment system.

Steve W. Berman
Managing partner, Hagens Berman

To read Judge Chen’s opinion, click here »

Do you own a vehicle with MyFord Touch installed?
A lawsuit could earn you money back compensation for Ford's hazardous, defective MyFord Touch. Find out your rights now »

Hagens Berman represents owners of Ford vehicles equipped with MyFord Touch, an in-car communication and entertainment package, who claim that the system is flawed, putting drivers at risk of an accident while causing economic hardship for owners.  

According to the consolidated complaint, filed Nov. 12, 2013, Ford aggressively promotes MyFord Touch powered by the SYNC operating system as a revolutionary technology that enhances the safety, comfort and convenience of Ford vehicles. But according to the experiences of a large percentage of Ford owners, the system has fallen far short, beset by widespread problems, including complete, spontaneous system shutdowns posing safety risks to drivers, the suit contends.

The complaint cites internal Ford documents that purportedly show that 500 of every 1,000 vehicles have issues involving MyFord Touch due to software bugs, and failures of the software process and architecture.  Owners report that Ford has been unable to fix the problem, even after repeated visits.

Filed as a national class-action, the suit asks the court to order a product recall of the MyFord Touch and SYNC systems, provide owners with compensation for the failed system, and to enjoin Ford from marketing the flawed system. 

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In re: MyFord Touch Consumer Litigation


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Did you experience problems with the MyFord Touch within the first 3 years of purchase? *
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GRAPHIC DOWNLOADS


Download Timeline of Events:
Ford’s Knowledge of MyFord Touch
Defects v. Time of Plaintiffs’ Purchases

 

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Case Timeline

02/16/18:

On Feb. 14, 2018, Judge Edward M. Chen overseeing the MyFord Touch case in California federal court issued an opinion that upholds the majority of the claims our firm is bringing on behalf of owners against Ford. We’re pleased with the ruling, as the majority of Ford’s arguments were rejected, and the case remains intact.

Because Ford continues to choose to fight claims brought by Ford owners rather than take responsibility, we will take this case to jury trial to bring to light what Ford’s own engineers called ‘lipstick on a pig’ – the dysfunctional and dangerous MyFord Touch system. Ford sold hundreds of thousands of cars over the span of several years with the defective MyFord Touch installed, and it’s time for Ford to be held accountable for this botched infotainment system.

Steve W. Berman
Managing partner, Hagens Berman

To read Judge Chen’s opinion, click here »

01/03/18:

On Oct. 6, 2017 Ford filed a motion for summary judgment regarding the remaining claims in the MyFord Touch consumer litigation. A summary judgment motion requests the court to resolve certain claims before trial. Plaintiffs filed their opposition to this motion in November and Ford filed its reply in December 2017. Judge Chen has scheduled an oral argument relating to the motion for Feb. 6, 2018 and will render a decision soon thereafter. We will let you know once we hear back from Judge Chen. Plaintiffs are optimistic that we will prevail against Ford at the summary motion stage and that this lawsuit will go to trial as scheduled in May 2017 in San Francisco.

Class Notice has now been sent to class members in the following states: California; Colorado; Massachusetts; New Jersey; North Carolina; Ohio; Virginia; Washington. Class members have until Feb. 5, 2018 to decide whether they want to continue being part of the class action, or if they would like to opt-out of the class action to preserve their legal claims. More Information »

09/14/16: Nine Classes of MFT Consumers Certified

Judge Chen, of the Northern District of California, heard plaintiffs’ class certification motion on June 6, 2016, and rendered a decision on September 14, 2016. In doing so, he certified selected claims and created nine subclasses covering the following states:  California, Colorado, Massachusetts, New Jersey, North Carolina, Ohio, Texas, Virginia and Washington.  states may be certified pending the outcome of Plaintiffs’ motion for reconsideration, which is currently before Judge Chen. 

04/01/15: Discovery Phase

The MyFordTouch case is currently going through the discovery phase of litigation. Dozens of depositions are taking place and we are reviewing a large volume of documents and other media. We look forward to moving for class certification at the end of 2015.

05/30/14: Motion to Dismiss Denied

Judge Edward Chen, of the Northern District of California, denied (download Judge Chen's Order) the majority of Ford’s requests to dismiss Plaintiffs’ claims. In doing so, Judge Chen found it was plausible that a suddenly malfunctioning touchscreen system could create a safety risk for drivers, passengers and even people outside of the vehicle. He also found that Plaintiffs have adequately plead that Ford knew about the problems soon after the systems were installed, but continued to market the touchscreen and charge consumers a premium to install them in their vehicles. With this decision, the majority of Plaintiffs’ claims are allowed to continue.

According to Steve W. Berman, managing partner of Hagens Berman and the lead attorney on the MyFord Touch case, Judge Chen’s decision represents a real victory for consumers. “We are very pleased that Judge Chen agreed with our clients on several key issues in this case and look forward to learning more about these claims through the discovery process. We view this decision as a solid step forward in holding car manufacturers accountable to their promises.”