Case Initial Text 1

Own or lease a 2018 or 2019 Honda Odyssey, 2019 Pilot or 2019 Passport?
A defect is affecting your vehicle's infotainment system, and Honda refuses to take responsibility. You may be entitled to reimbursement. Fill out the form to find out your rights »

Case Status
U.S. District Court for the Central District of California
Case Number
American Honda Motor Co., Inc.
File Date


  • 2018 and 2019 Fifth Generation Honda Odyssey
  • 2019 Honda Pilot
  • 2019 Honda Passport


Owners of 2018 and 2019 Honda Odysseys, 2019 Honda Pilots, and 2019 Honda Passports  have reported the infotainment system failing to boot, freezing during use and suffering general malfunctions and glitches. Some owners have reported the issues on vehicles with as few as 580 miles.

Honda sold more than one hundred thousand Honda Odyssey, Pilot and Passport vehicles with the affected infotainment system. As early as November of 2017, Honda began issuing Technical Service Bulletins (TSBs) about the infotainment issue. TSBs are private recommended repair procedures issued by a vehicle manufacturer when there are several occurrences of an unanticipated problem that are only sent to dealers and mechanics, not the public.


Honda owners have reported that Honda has tried to service defective infotainment systems multiple times, without any remedy. Yet despite its inability to fix the defect, Honda fails to issue a recall, or make the issue publicly known, instead choosing to ignore the widespread defect. Honda cannot fix the issue, yet it refuses to take responsibility, forcing Odyssey, Pilot and Passport owners to suffer with a defective, unfixable product, and no recourse.

  • "...3 days after taking possession, the Infotainment System malfunctioned. This has occurred at least 15 times since then and has been brought back to the dealership 7 times for several weeks at a time."
  • "The infotainment on this car really sucks. It has a mind of its own. And, to add insult to injury the whole thing froze rendering the infotainment useless."
  • "Brand new 2018 Ody Elite - Infotainment screen frozen today."
  • "My radio and such has been glitchy here and there, but today it completely froze, even the clock didn't change. Wouldn't turn off, change volume, change channel, nothing."


Hagens Berman believes vehicle owners deserve more, and that these automakers should be held accountable for selling a defective product for which owners paid a premium price. While Honda would rather wait until they are forced to act, we think those affected by this issue should receive immediate help. We want to hold Honda accountable.


Hagens Berman is one of the most successful auto litigation law firms in the U.S. and is presently leading nationwide cases against Hyundai, Kia, Volkswagen, GM, Mercedes, and Fiat Chrysler for safety defects as well as emissions-cheating. The firm achieved a settlement in a similar case against Ford for defective MyFord Touch infotainment systems. Your claim will be handled by attorneys experienced in automotive consumer law.


There is no out-of-pocket cost or fee to join this case. In the event Hagens Berman or any other firm obtains a settlement that provides benefits to class members, the court will determine and award reasonable fees and costs to the class’s legal team.

Case Timeline

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