CASE NUMBER: 3:16-cv-04067
COURT: U.S. District Court for the Northern District of California
PRACTICE AREA: Consumer Rights
STATUS: Active
DATE FILED: 07/20/16

Did you buy AppleCare or AppleCare+ for your iPhone, iPad or iPod?

If you made a claim for a new device through Apple's coverage plans, the device you received may have been made with refurbished, used parts. Fill out the form to find out your consumer rights to potential compensation »

An investigation has revealed that Apple has violated consumer laws, illegally charging customers premium prices for what they believed to be new replacement devices under its AppleCare/AppleCare+ programs. If you have an iPhone, iPad or iPod, and AppleCare or AppleCare+, and made a claim for a new device, you likely did not receive what Apple promised. Your device replacement may have been made with inferior, refurbished or used parts, and you may be entitled to your money back.


When Apple sells iPhones, iPads and iPhones to the general public, it also offers protection plans known as AppleCare and AppleCare+ under which, if a consumer’s device breaks, Apple promises to provide the consumer with a device “equivalent to new in performance and reliability.” The Apple Plans purport to provide consumers with new devices, when in fact Apple sends consumers devices made of refurbished parts, failing to uphold its promise of iPhone, iPad and iPhone replacements that are equivalent to new in performance and reliability.

your consumer rights

The lawsuit seeks reimbursement and restitution for consumers. Hagens Berman believes that those who paid premium prices for Apple's AppleCare plans (up to $129) and additional cost for device replacement (upwards of $99) should have received the new devices that Apple promised, not refurbished products passed off as adequate replacements.

TOP consumer rights FIRM

Hagens Berman is one of the most successful consumer litigation law firms in the U.S. and has achieved more than $260 billion in settlements for consumers in lawsuits against food corporations, automakers, big banks and others. Hagens Berman recently won a class-action lawsuit against Apple for forcing consumers to pay artificially high prices for e-books, winning $400 million for purchasers in a case that went before the Supreme Court. Your claim will be handled by attorneys experienced in consumer rights law.


There is no cost or fee whatsoever involved in joining this case. In the event Hagens Berman or any other firm obtains a settlement that provides benefits to class members, the court will decide a reasonable fee to be awarded to the class' legal team. In no case will any class member ever be asked to pay any out-of-pocket sum.

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