Marriott Starwood Data Breach

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PRACTICE AREA: Consumer Rights
STATUS: Investigation
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KEY ATTORNEYS:
Thomas E. Loeser
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CONTACT:
888-381-2889 starwood@hbsslaw.com

Was your personal information compromised by Marriott?

You may be entitled to compensation for Marriott's failure to adequately protect your sensitive information from hackers and identity thieves. Find out your rights »

ARE YOU AFFECTED?

If you stayed at a Marriott Starwood hotel since 2014, your information may be in the hands of hackers due to Marriott's breach. Marriott purchased Starwood's group of hotels in 2016, which includes the following brands:

  • Sheraton
  • Westin
  • Four Points by Sheraton
  • W Hotels
  • St. Regis
  • The Luxury Collection
  • Le Méridien
  • element
  • Aloft
  • Tribute Portfolio 
  • Design Hotels

DATA BREACH EXPLAINED

Due to Marriott's lax data security measures, hackers were able to illegally access its Starwood Hotels reservation database, including all information since 2014, potentially exposing personal information belonging to an estimated 500 million guests. 

According to the hotel chain, Marriott recently discovered that an unauthorized party had copied and encrypted information, and took steps towards removing it.

WHAT INFORMATION WAS STOLEN?

For 327 million people, Marriott says the guests' exposed information includes their names, phone numbers, email addresses, passport numbers, date of birth and arrival and departure information. For millions of others, their credit card numbers and card expiration dates were potentially compromised.

All of this information compromised at once makes this data breach particularly threatening to consumers who stand to have their most sensitive information threatened, identities stolen and potentially face years of damaging fraud, financial loss and hardship.

YOUR CONSUMER RIGHTS

Consumers trusted Marriott to not only safe guard their information, but to maintain the data safety and security. Hagens Berman believes that consumers deserve swift and just action from Marriott's negligence in losing consumers’ data.

TOP CONSUMER RIGHTS FIRM

Hagens Berman is one of the most successful litigation law firms in the U.S. and has achieved more than $250 billion in settlements against some of the nation's largest conglomerates. Your claim will be handled by attorneys experienced in consumer law.

NO COST TO YOU

There is no cost or fee whatsoever involved in joining this action. In the event Hagens Berman or any other firm obtains a settlement that provides benefits to class members, the court will decide a reasonable fee to be awarded to the class' legal team. In no case will any class member ever be asked to pay any out-of-pocket sum.

WHAT STEPS SHOULD I TAKE TO PROTECT MY IDENTITY?

We suggest that anyone who believes they may have been affected monitor their SPG account for any suspicious activity. You may call Marriott’s U.S. call center for questions at 877-273-9481.

Marriott is offering one year enrollment free of charge in WebWatcher. This service may provide limited protection and notification of identity theft. Many experts are recommending that consumers freeze their credit at all three of the credit bureaus. You may be charged for instituting a freeze. If you are, be sure to keep a record of what you paid to protect yourself from identity theft.

Some companies (notably Experian) purport to offer a service of scanning the “dark web” for your information. At present, we are not aware of what exactly these companies are doing or how accurate or reliable their services are. If you elect to use any pay service as a result of the Marriot Starwood hotel data breach, be sure to save receipts showing your payments.

WHAT OTHER RESOURCES EXIST FOR ME?

Repair Credit – Identitytheft.gov
Protecting Against Credit Card Fraud – Federal Trade Commission
How to Keep Your Personal Information Secure – Federal Trade Commission


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