ServiceTitan, Inc. (TTAN) Investigation

ServiceTitan’s software provides an end-to-end, cloud-based software platform that connects, manages, and automates a wide array of business workflows, such as advertising, job scheduling and management dispatching, generating estimates and invoices, and payment processing.

During the company’s fiscal 2026, it began a pilot of Max, which packages its most advanced functionality and AI features with expert guidance to unlock AI automation, and has since focused on upselling the Max offering to its customers.

On June 4, 2026, ServiceTitan repeatedly touted Max and its growth potential while assuring investors regarding the rollout that “we’re optimizing our internal processes, accelerating our capabilities, [and] automating customer onboarding.”

But on September 8, 2026, the company’s narrative appeared to change amid its Q2 2027 results and related earnings call. ServiceTitan revealed slowing year-over-year revenue growth and a “timing difference of revenue recognition between core and upsell to be between $2 and $3 million subscription revenue headwind over the remainder of the fiscal year.”

The company also said, in apparent contrast to its earlier automation assurances that “[b]ecause Max requires such substantial change management, we typically do not bill for the first quarter of a contract and then ramp to full contract value for the first year or so.”

Finally, ServiceTitan separately announced Rikus Pretorius as the company's next chief revenue officer, replacing Ross Biestman.

The market swiftly reacted, sending the price of ServiceTitan shares crashing lower and erasing a huge amount from the company’s market capitalization.

FREQUENTLY ASKED QUESTIONS ABOUT THE CASE

What is the TTAN investigation about?

We are focused on whether ServiceTitan was sufficiently transparent to investors about the upsell challenges and financial ramifications and, if not, whether there may be securities law violations.

WHAT SHOULD I DO?

I worked at TTAN. What should I do?

If you were an employee of TTAN, you may have valuable information that could be relevant to the investigation. Hagens Berman is one of the nation’s top whistleblower law firms, and has successfully represented many individuals who come forward with information regarding corporate malfeasance. Under the new SEC Whistleblower program, whistleblowers who provide original information may receive rewards totaling up to 30 percent of any successful recovery made by the SEC. For more information, contact Reed Kathrein at 844-916-0895 or [email protected].

There are multiple law firms participating, do I need to contact all of them?

No, you do not need to contact all participating law firms. Generally, class-action investigations and lawsuits are consolidated into a single case to streamline the legal process, and attorneys from only a few law firms are selected to serve in a leadership role on the consolidated case. Hagens Berman has a proven track record of being appointed to leadership roles in complex, multidistrict litigation regarding investor fraud and other consumer rights issues, and your claim will be handled by attorneys who have helped secure approximately $325 billion in class-action settlements on behalf of individuals who have suffered due to corporate malfeasance and the wrongdoing of other powerful institutions.

AM I ELIGIBLE?

What is the threshold amount to be eligible? What are “substantial” losses?

The threshold amount and the definition of "substantial" losses may vary depending on a number of factors specific to the case, including the size of the company, market cap, shares outstanding and who holds them and the damages alleged by the fraud. In general, to be eligible to participate in a class-action lawsuit, you must be able to demonstrate that you suffered financial losses as a result of the alleged wrongdoing and that your losses meet the criteria set by the court or law firm. Fill out the form and submit your losses.

CAN I PARTICIPATE?

Am I affected? What do I need to do to participate?

If you were an investor in TTAN, you may be affected and eligible to participate in the case. To determine your eligibility and potential involvement, fill out the form and submit your losses.

Can any TTAN investor participate?

In most class-action investigations and cases, any investor who meets the eligibility criteria, including purchasing the shares during the relevant period, can participate, regardless of the size of their investment. Fill out the form to find out your rights.

I bought on a non-U.S. Exchange. Can I participate?

No. This investigation only covers shares bought on a U.S. exchange, i.e. NASDAQ or NYSE. Fill out the form to find out your rights.

Am I included if I still hold my shares, or do I need to sell to participate?

Participation is based on purchasing shares during the relevant period, rather than your current holdings. Accordingly, you do not need to sell to participate. Fill out the form to find out your rights.