Are you a current Amazon Prime member, or a former member within the last three years? Did you attempt to cancel your subscription only to be charged another Prime fee? You may be entitled to compensation under consumer-rights laws for Amazon's exploitative tactics. Fill out the form to find out »

Case Status
Active
Court
U.S. District Court for the Western District of Washington
Case Number
2:22-cv-01600
Defendant(S)
Amazon.com, Inc.
File Date

WHAT'S THE ISSUE?

A class-action lawsuit accuses Amazon of engaging in illegal behavior regarding Amazon Prime members’ subscriptions to the service. Customers report unknowingly being signed for Amazon Prime and having immense difficulty cancelling their subscription. Amazon’s tactics include dubious design, language and layout in an effort to dupe users into retaining their subscription so that they buy more on Amazon.

ANTI-CONSUMER BEHAVIOR

The firm’s lawsuit focuses on Amazon’s exploitative behaviors that directly impact the way its customers subscribe to or cancel Amazon Prime subscriptions. These tactics are what the Federal Trade Commission deems “dark patterns” and are especially harmful to consumers. They are intentionally designed to confuse and impede the consumer’s ability to consent to purchases or subscription services. General examples can include buttons with the same style but different language, changing what the customer would expect to click, double negative language, disguised ads and time pressure designed to dupe users into clicking, subscribing, consenting or buying.

ABOUT AMAZON'S DARK PATTERN TACTICS

Examples of Amazon’s dark patterns include:

  • Requiring Prime members to navigate through six layers of menus and webpages to locate the option to unsubscribe from their membership.
  • Employing warnings of the consequences of unsubscribing from Amazon Prime while offering multiple prominent opportunities to stay enrolled.
  • Confusing customers by changing terms on key buttons: “End Membership” changes to “Cancel My Benefits,” and then to “Continue to Cancel,” and finally to “End Now,” whereas, the “Keep My Benefits” button remains constant.

WHAT AMAZON KNOWS

Business Insider reports that Amazon executives and employees had long been concerned that customers were feeling tricked into signing up with or remaining with Prime, but they chose not to use clearer language because they didn't want the company's subscription business to slow down.

The Federal Trade Commission began investigating similar issues in March 2021 and is now seeking testimony from Jeff Bezos and current Amazon CEO, Andy Jassy, in the government’s investigation of Amazon Prime, according to news outlets.

Amazon Prime has an estimated 200 million members globally, 150 million of which are located in the U.S. Currently, the service costs $139 annually or $14.99 monthly.

HOW CAN A CLASS ACTION HELP?

Amazon is the world's largest online retailer, and we believe it has exploited its Prime customers to maintain its leadership position. In this investigation, our consumer-rights attorneys seek to represent a class of current and former Prime members who attempted to cancel but did not complete the procedure and were charged a membership fee. A class-action lawsuit makes it easier for a group of similarly affected individuals to bring powerful force against a major company.

Amazon has been forced to make changes in other markets. In Europe, Amazon agreed with the EU Commission’s request that it change its cancelation procedure, so that European consumers can cancel their subscription within two clicks, using a prominent and clear “cancel button.” But in the U.S., where Amazon is fighting the FTC’s investigation, Amazon continues to employ dark patterns to exploit U.S. consumers. We believe legal action can help.

TOP CONSUMER RIGHTS FIRM

Hagens Berman is one of the most successful consumer litigation law firms in the U.S. and has achieved more than $320 billion in settlements for consumers in lawsuits against Big Tech, retailers, food corporations, automakers, big banks and others. The firm is currently leading multiple antitrust cases against Amazon on behalf of its customers, and the firm has achieved many record-breaking victories in matters benefitting consumers. Your claim will be handled by attorneys experienced in consumer law.

NO COST TO YOU

There is no cost or fee whatsoever involved in joining this case. In the event Hagens Berman or any other firm obtains a settlement that provides benefits to class members, the court will decide a reasonable fee to be awarded to the class's legal team. In no case will any class member ever be asked to pay any out-of-pocket sum.

Case Timeline
Title
Complaint filed
Date

CASE TIMELINE

Complaint filed

Hagens Berman purchases advertisements on search engines, social media sites and other websites. Transmission of the information contained or available through this website is not intended to create, and receipt does not constitute, an attorney-client relationship. If you seek legal advice or representation by Hagens Berman, you must first enter a formal agreement. All information contained in any transmission is confidential and Hagens Berman agrees to protect information against unauthorized use, publication or disclosure. This site is regulated by the Washington Rules of Professional Conduct.