Did you buy a home through Zillow.com and use Zillow Home Loans to finance the purchase? Your rights as a homebuyer may have been violated. Contact us »
WHAT’S THE ISSUE?
Hagens Berman filed a class-action lawsuit representing homebuyers who scheduled a tour or contacted an agent through buttons on Zillow’s property listing pages, and used Zillow Home Loans to finance their purchase. Attorneys believe Zillow may have violated homebuyers’ rights and led to higher homebuying costs. The lawsuit accuses Zillow of violating the Real Estate Settlement Procedures Act (“RESPA”) by illegally steering homebuyers into using Zillow Home Loans, which are more expensive and have higher interest rates.
HOW DO I KNOW IF I’M AFFECTED?
If you financed the purchase of your home using Zillow Home Loans, you may have been impacted by Zillow’s violation of RESPA. Contact our team to find out more »
INSIDER INFORMATION FROM AGENTS & LOAN OFFICERS
Since the original lawsuit was filed, 12 confidential witnesses — current and former real estate agents and loan officers — have revealed internal inside information about Zillow’s alleged practices.
According to attorneys:
Since the original lawsuit was filed, 12 confidential witnesses — current and former real estate agents and loan officers — have revealed inside information about Zillow’s alleged practices.
According to attorneys:
- Zillow loan officers frequently misrepresent or omit important details about borrowers’ true closing costs, leading buyers to pay excessive costs or lose the house.
- Zillow Flex agents are allegedly incentivized to “burn and churn” through clients, at their clients’ expense.
- Zillow implements a requirement that Flex agents use Zillow’s “Follow-Up Boss,” which allows Zillow to eavesdrop on communications between the agent and the buyer, violating the agent’s duty of confidentiality, according to the lawsuit.
- Additionally, Zillow allegedly uses the “Follow-Up Boss” to “catch” Flex agents who may recommend other loan providers to their clients.
If you believe you’ve been impacted by potentially deceptive real estate practices, fill out the form to find out your rights.
TOP LAW FIRM IN THE REAL ESTATE INDUSTRY
Hagens Berman is one of the nation’s most successful law firms representing consumers and has secured total settlements valued at more than $345 billion for classes and clients against some of the world’s most powerful corporations. The firm recently reached settlements exceeding $1 billion in a class action filed against 29 real estate broker franchises accused of illegally inflating home sale commissions. If you have a claim, it will be handled by attorneys with deep experience in consumer protection law and in the real estate industry.
NO COST TO YOU
In no case will any class member ever be asked to pay any out-of-pocket sum. In the event Hagens Berman or any other firm obtains a settlement that provides benefits to class members, the court will decide a reasonable fee to be awarded to the class's legal team.
CASE TIMELINE
On Dec. 10, 2025, U.S. District Judge James L. Robart for the Western District of Washington at Seattle ordered the consolidation of two class-action lawsuits filed against Zillow, both of which alleged the real estate company violated homebuyers’ rights. The court also named Hagens Berman interim co-lead counsel. Plaintiffs are expected to file a consolidated class-action complaint by Dec. 24, 2025.
On Nov. 19, 2025, Hagens Berman filed an amended complaint against Zillow, further accusing the company of “deceptive” practices to steer homebuyers into using Zillow Home Loans, allegedly violating federal law. The amended filing adds real estate brokerage defendants, as well as plaintiffs from nine new states, and reveals internal information provided by current and former real estate agents and loan officers about the company’s alleged practices.
